Return Policy

We are dedicated at deepkalasilk.com to offer you the best quality in our products and services. We take stringent measures to ensure that the items delivered to you are in perfect condition.

Colour/Photography disclaimer:

We at Deepkala Silk endeavor to serve the best of quality products to our customers. Please note the that there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.

Item Received in Damaged Condition / Manufacturing Defect or Wrong Item:

If you have received a damaged item or a wrong order, or if it was misrepresented on our site, please contact us by email at [email protected] within 24 hours of your receipt of the product.

Return / Refund of the product:
  • Always return your items using registered airmail / courier and keep the airway bill or postal receipt until it gets delivered to us.
  • Please return the order within 7 working days of confirmation from our end, and with original packing & in original condition along with the invoice received.
  • The product amount will be credited back to his/her Deepkalasilk.com wallet, once we have received the products and quality check is done and same will be intimated you through email.
  • If you are a guest user you will need to register with the email address which you had used to place your order to access Deepkalasilk.com wallet or to return the order

You could courier the product to us at the address mentioned below :

Deepkalasilk, Deepkala House, beside Citi bank, C.G road , Ahmedabad - 380009

Customization:

We are happy to assist you for customization of Your ordered products. Kindly note the below points for

  • Prepaid Payment should be done to avail the customization for the order
  • After customization, products won't be accepted for return under any circumstances.
  • Measurement form is compulsory needed for customization